DSD - Düsseldorfer Sicherheitsdienste GmbH
protects - secures - monitors
Our company guarantees you a quick and discreet handling of all your orders. Our team of highly qualified employees is available to you day and night - because your satisfaction is our top priority.
Code of Conduct
Code of Conduct
Preface
The code of conduct serves to convey our corporate principles and provides orientation for employees. It explains how we should behave - not only viewed in general, but especially in situations in which our actions can have a significant influence on the reputation of DSD - Düsseldorfer Sicherheitsdienste GmbH.
The code of conduct goes beyond mere compliance with laws and regulations wherever we operate. It underpins our obligation to act ethically and with integrity in every situation, while at the same time respecting the rights to which every person is entitled as an individual. We expect such behavior from every single employee, always and everywhere, and we also expect the same from all of our business partners.
We strive to be recognized as a first class company in all of our areas of activity. We therefore ask you to read the code of conduct carefully and to observe it. If you have any doubts about how you should behave in a particular situation, your supervisor is always available to offer advice and assistance.
General principles of DSD - Düsseldorfer Sicherheitsdienste GmbH
For DSD - Düsseldorfer Sicherheitsdienste GmbH, there are three important values that distinguish the company:
Morally impeccable behavior, reliability and service-mindedness.
We demand from our employees that they are always privately and professionally morally and legally impeccable
Act. For the employees of DSD - Düsseldorfer Sicherheitsdienste GmbH, respect for human rights and the dignity of each individual is a matter of course. We completely reject ridicule, slander or bullying. The aim of our company is to maintain order and peace and to create a general feeling of security. The equal treatment of all people as well as the verbal handling of conflicts without any use of force has top priority. We do not tolerate showing off physical superiority over women, children and weaker people. Within the scope of the possibility of each individual employee, he is responsible for protecting a person in every life situation. A DSD employee must always be ready to assist a third party who needs help within the scope of his legal powers, both privately and professionally.
An indispensable trait for our employees in the security industry is that integrity. In addition to incorruptibility, it includes the deep anchoring of positive values such as Honesty, loyalty and reliability.The management level at DSD - Düsseldorfer Sicherheitsdienste GmbH has made it its top priority to get to know each individual employee personally and to get to know their strengths and weaknesses. This is the only way that the employee can be optimally deployed to the customer and strong customer loyalty can be established. We maintain an open, respectful and honest relationship with one another. We expect all employees not only to have honest, but also early and direct contact with their superiors if problems cannot be dealt with on their own. This applies to both professional and private situations, if this has an impact on the personality and character - and thus also the work - of the employee. For this purpose, the management level takes into account, among other things, the wishes of the employees within the scope of their possibilities. For us it goes without saying that every single member of the company is incorruptible. Our employees value their own moral and ethical values more than any personal advantage. Accepting personal gifts behind the back of management is an absolute taboo.
The tried and true saying "The customer is king!"
is also very important in our company. The aim of DSD - Düsseldorfer Sicherheitsdienste GmbH is for our employees to read the customer's wishes from their lips before they have spoken them out loud. In addition to a self-confident and assertive demeanor, we expect a very committed and polite demeanor from our employees towards the customer - at the right moment, however, also modesty and restraint. The management of DSD - Düsseldorfer Sicherheitsdienste GmbH would like to be able to trust every single employee 100%. And that's exactly how we want our customers to trust us 100% and to feel safe when they hire our team. It is important to meet this high standard.
Quality of work
Our employees are the figureheads of DSD - Düsseldorfer Sicherheitsdienste GmbH. You represent the DSD - Düsseldorfer Sicherheitsdienste GmbH to the customer, his guests and the general public. Employees who can be accused of misconduct must expect corresponding sanctions. We understand misconduct, for example
• Arriving late at the scene
• Negative statements about clients of DSD - Düsseldorfer Sicherheitsdienste GmbH in social networks such as Facebook, Twitter, ...
• Lack of attention when carrying out the mission (e.g. allowing theft and / or damage, sleeping while on duty or unauthorized removal from the workplace, ...)
• Failure to comply with the service instructions and duty roster, including with regard to deployment time and operational clothing
• Unexcused absence from the workplace (failure to submit medical certificates)
• Refusal and repeated rejection of orders and tasks
• ...
These examples are only given as examples and are intended to indicate which types of misconduct the DSD - Düsseldorfer Sicherheitsdienste GmbH does not tolerate. The fact is that the quality of work perceived by the customer is influenced by many factors:
• Arrive on time at work
The employee has 20 min
to appear at the workplace before the start of the assignment.
• Clean and well-groomed appearance
The employee of DSD - Düsseldorfer Sicherheitsdienste GmbH must, if necessary, wear a clean, appropriate size suit and clean, appropriate shoes, an ironed, fully tied shirt and a correctly tied tie in accordance with the information in the duty roster sent to him by SMS and confirmed by him . Uniforms can also include a jacket with DSD identification. It is essential that every employee on duty has his or her ID card, ID card and a DSD pin with him, unless other information is given.
• Exploration of the place of use
As soon as the employee has received his duty roster via SmS and has also confirmed it, it is his duty to find out about the location and circumstances, if necessary.
o How do you get to the place of work?
o What is the parking situation like, if any?
o In principle, self-catering applies.
o does the mission include an outside position?
o Who is the local contact? Who instructs in the tasks and
who is possibly responsible for problems / breaks / replacement?
o Which area is to be guarded (if necessary, create an inventory and / or handover protocol)
o Which questions could customers possibly ask (e.g. sanitary facilities, cigarette machines, ...)?
o What happens at the end of work (replacement by a colleague, handover to the customer,Leaving the property)?
o What equipment is required (flashlight, safety vest, radio with headset, cell phone, ...)?Where does the issue / return take place?
o Does the service have to be acknowledged somewhere (operational lists, ...)?
o For which client is the assignment? If necessary, faces (of guests / customers)already be known?
•
Upright and confident posture at work
We want our employees to make a positive impression on other people when they are noticed. This means that he / she has no hands in his pockets and that he / she has a firm footing.
A hanging or sitting posture does not correspond to the appearance we expect. Likewise, leaning or leaning is not tolerated.
• Listening carefully to briefings
A meeting must be actively followed and cell phones must be set to vibrate during use.
If an employee has not understood something correctly, we expect corresponding inquiries.
• Committed behavior in action
We expect great willingness to help, courteous behavior and so-called "gentleman services" for customers such as holding the door, a sensible greeting and farewell to customers
(at least "Hello" and "Goodbye").
• Close observation of the environment and high vigilance
Distraction through personal conversations at work or constant activities with the cell phone / smartphone are not permitted.
• Be polite to the customer
The employee must be able to react to general questions from the customer, e.g. information about toilets, ATMs, exits, smoking areas, ...
• Required restraint in relation to offers by customers
The acceptance of invitations or gifts is generally not permitted, unless it has been previously
expressly agreed with the responsible head of operations. This also includes the acceptance of food and drink offers.
• friendly but not intrusive manner of communication
We expect that our employees are able to provide information about the general facts about the current situation. However, it is not allowed to be "chatty" and possibly even other employees of yours
Distract work.
• Secrecy and discretion
According to the service instructions and the employment contract, the employee is not permitted to provide information about customers, properties or other work-related information received during deployment
To give information. The laws of data protection must be observed.
• First-class ability to resolve verbal conflicts and a high level of professionalism
We expect conflicts to be resolved with the greatest prudence. As a matter of principle, violence should be avoided and turned away from others and oneself. The employee should always have a de-escalating influence
to exercise one's surroundings and one's opposite. Often people are to be led in certain directions against their original will. This requires a high degree of tact and the ability to approach people in this way
influence that they follow our instructions without you feeling “direct influence”.
• Constant availability via mobile phone while on duty (except in properties where this is expressly prohibited)
The employee must be available by telephone to his superior at all times. However, this does not give you a free ticket for constant typing, calling and playing with smartphones. While on duty
calls are only to be accepted which are related to the order. Private conversations are to be restricted to emergencies.
• Documentation of incidents and events
If incidents occur while on duty, these must be recorded in writing in a watch book and / or at least reported to the next superior immediately so that they can be reported to the
Complete reporting can be provided to customers. If necessary, in the age of smartphones and digital cameras, the incidents can be digitized so that, for example, a later clarification of the facts can be contributed.
Remuneration promise from DSD - Düsseldorfer Sicherheitsdienste GmbH
We promise all of our employees to pay them at least or beyond that in accordance with the collective wage agreement for the security industry in North Rhine-Westphalia dated March 1st, 2021. Only a satisfied employee can provide the service required above and will therefore be a good service provider for the security team and thus also for our customers in the long term. The DSD - Düsseldorfer Sicherheitsdienste GmbH tries to consider not only the remuneration according to the legal requirements but also the personal concerns of the employees ("wish" - working days, etc.). In addition, we always offer our employees the opportunity to participate in further training measures.
Communication in the company
We maintain clear and regular communication within the company. Passing on information about the deployment, the implementation of activities, etc. is an important key to success. We can only generate a high level of customer satisfaction with complete information transfer. A smooth communication within the company is preceded by observance of the company hierarchies. Each individual employee must be familiar with the sequence of reporting. Compliance with this is essential and facilitates the work processes of all employees. Short-term reports must always be forwarded by telephone and as quickly as possible and then, if necessary, fixed in writing. This also includes personal information such as sickness reports, delays, .... In the context of open communication, every employee also has the right to receive a performance evaluation from their line manager. For this purpose, the employee is welcome to contact his supervisor in confidence for a personal interview.
Collegial interaction
Not only externally towards our customers and guests, but also internally, we expect honest, respectful and friendly dealings with one another from our employees. We would like every single employee to identify with the team of DSD - Düsseldorfer Sicherheitsdienste GmbH and integrate themselves. For the purpose of team building, DSD - Düsseldorfer Sicherheitsdienste GmbH holds company celebrations on a regular basis.
This should also contribute to strengthening the trust of the employees among one another and towards the management.
Privacy and harassment-free environment
The protection of privacy is taken very seriously at DSD - Düsseldorfer Sicherheitsdienste GmbH. This affects both customers and employees. The confidentiality of all information from customers or employees must be maintained at all times. Encouraging, gossiping, insulting or devaluing personalities will not be tolerated. Any form of harassment, whether in direct contact, in correspondence, electronically or verbally, will not be tolerated. Harassment can take many forms. People can feel harassed by slurs, intimidating or aggressive actions or words, derogatory jokes or inappropriate hand movements, and undesirable acts and comments. Harassment may also consist of passing on or disclosing material that makes derogatory comments on aspects of diversity such as gender, religion, race, nationality, sexual orientation or physical condition.
We want the employees of DSD - Düsseldorfer Sicherheitsdienste GmbH to feel comfortable in their work environment and thus stay with the company for a long time. If there is reason to complain about the work activities of individual employees, this must be reported to the supervisor. This will then react accordingly if necessary.
Observance of law and order
In order to maintain the reputation of DSD - Düsseldorfer Sicherheitsdienste GmbH, full compliance with the law on the part of the company and its employees is expected. Each individual is expected to be familiar with the law that directly affects their professional activity. The management is responsible for the security team
to train and advise accordingly. The DSD - Düsseldorfer Sicherheitsdienste GmbH is also known for its close cooperation with the police authorities. Every criminal offense that becomes known during the operation must be reported by the employees. We expect our employees to be very willing to help and cooperate with the police, for example when investigating criminal offenses.
Violations and penalties
All employees of DSD - Düsseldorfer Sicherheitsdienste GmbH are obliged to report all suspected or observed violations of the law, this code of conduct or of the generally known company principles and service instructions. The same applies if they are encouraged to violate the principles mentioned. Such a proven violation will be punished with immediate disciplinary measures. A report can be made in writing, by telephone, personally or anonymously, for example directly to the management or the direct superior. We endeavor to treat the reporter's concerns as strictly confidential. Any discriminatory measure against the reporter will be punished as an offense mentioned above. Likewise, the abuse of this reporting option will be punished by disciplinary measures.
Creation date: Düsseldorf, March 6th, 2020, Change date: Düsseldorf, 01.03.2021
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Copyright © 2020 - 2021 DSD Düsseldorfer Sicherheitsdienste GmbH
All rights reserved!